Your Patient Experience

At St. Elizabeth’s Medical Center, you’ll receive the best possible care before, during, and after your hospital stay. We believe in in caring for everyone – patients, family, and guests – as we would for one of our own family members.

All of St. Elizabeth’s Medical Center's staff members are considered an integral part of your health care team and strive to make your stay with us a comfortable one by attending to your individual needs. From our physicians and nurses to our patient hospitality staff, as well as the many people behind the scenes, it is this team effort that is the trademark of our care.

Our patient experience information has been designed to make your stay worry-free by providing you and your family with essential information about the services and resources available to you at St. Elizabeth’s.

It’s important to St. Elizabeth’s Medical Center that every patient has a positive experience.  If you have a question, suggestion, compliment, or complaint about any aspect of your care, we want to hear from you.

Our patient advocate can be reached Monday through Friday, 8 a.m. to 4:30 p.m., at 617-789-2040. After business hours or on weekends, please ask the nursing supervisor for assistance.

Thank you for choosing St. Elizabeth’s Medical Center for your health care needs.


Preparing For Your Stay

Learn about what to do before your visit to our hospital.

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During Your Stay

Learn about what to expect during your stay.

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When You Leave

Learn about what to expect when you are discharged.

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