St. Elizabeth'sPatient and Visitor Information

When You Leave

Returning Home

On your discharge day we may ask that you vacate your room by 11 a.m. so that we can prepare it for another patient. Before leaving, please be sure you have taken all of your personal belongings. Prior to your discharge, your nurse, care manager and physician will review your discharge plans with you and explain any follow-up appointments and special instructions. Please take this opportunity to discuss your discharge treatment plan. If you have any additional questions or concerns regarding your discharge plan after you leave the medical center, contact your physician directly, or your continuing care nurse at 617-789-2212

The Care Management department helps you ease the transition from hospital to your home and community, or another health care facility. The department consists of specially trained nurses and a nursing home resource assistant. They will work with your physician and nurse to arrange for home assistance and will also help locate health care services, such as medical equipment, mobile meals, visiting nurse services or transportation.

Home Health Care

Your physician may decide that you need follow-up care at home. If so, your doctor may refer you to Steward® Home Care, a program affiliated with St. Elizabeth’s Medical Center. Steward Home Care offers you comprehensive, compassionate home health care and can make arrangements for needed medical supplies and equipment. If you would like information about Steward Home Care, please call 781-551-5600

St. Elizabeth’s also provides a comprehensive list of other home care services. If you would like information on those located within your community, please refer to the list of home health care providers inserted in this guide. If you did not receive this list or would like additional copies, please contact 617-789-2700

Health Care Proxy

The situation may arise when you are unable to make your own health care decisions, or are unable to take part in planning your medical care because of an illness or injury. St. Elizabeth’s encourages patients who are 18 or older to complete a health care proxy form that allows you to designate a relative, friend or other person to make these decisions on your behalf. Massachusetts law requires that all patients be given the opportunity to complete a health care proxy form. Your nurse will review our health care proxy brochure with you. We encourage you to discuss this issue with your physician, nurse, social worker and closest relatives or friends. If you would like to learn more, please refer to the Massachusetts Health Care Proxy brochure enclosed in the back pocket of this guide. If you did not receive the brochure or would like additional copies, please contact 617-789-2700

If you gave a copy of your Health Care Proxy to the hospital staff, you will also be given the opportunity to update and/or make any changes.

Organ/Tissue Donation

Donating organs or tissues is an opportunity to give life and health to someone else. We encourage you to discuss this very personal decision with your family and physician. If you would like to learn more, please call the New England Organ Bank at 800-446-6362

Financial Information about Your Hospital Bill

After discharge, if you have any questions regarding your bill, please call 617-789-3200 or ext. 3323 (or the telephone number on your actual bill). Any portion of your bill not covered by insurance can be paid by check, money order, cash or credit card.

Information about MassHealth/Commonwealth Care is available by calling 617-779-6261 (Last name A -K) and 617-779-6312 (Last name L - Z). Our financial coordinators will complete and submit the MassHealth/Commonwealth Care eligibility application for you and assist you in selecting a Primary Care Physician.

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