St. Elizabeth'sPatient and Visitor Information


Visitor Policy

St. Elizabeth’s Medical Center recognizes the important role that visitors play in the care of hospitalized patients. St. Elizabeth’s Medical Center makes every attempt to allow visitors without restriction. You as the patient, and or your designated support person have the right to accept or decline visitors. Visitors may include, but are not limited to, a spouse, a domestic partner (including same sex partner), family members, and friends. You may withdraw your consent for visitors at any time during your stay.

NOTE: St. Elizabeth's observes quiet time for the benefit of our patients starting at 8 p.m.

Visitors may be limited or restricted only when visitation would interfere with the care of the patient and/or the care of other patients.

The following are example of circumstances that could result in the hospital imposing restrictions or limiting visitors:

  • A court order limiting or restraining contact
  • Behavior presenting a direct risk or threat to a patient
  • Behavior disruptive of the functioning of the patient care unit
  • Reasonable limitations on the number of visitor at any one time
  • Patient’s risk of infection by a visitor
  • Visitor’s risk of infection by the patient
  • Extraordinary protections because of pandemic or infectious disease outbreak
  • Substance abuse treatment protocols requiring restricted visitation
  • Patient’s need for privacy and rest
  • Need for privacy and rest by another individual(s) sharing the room

Please ask your nurse or doctor about any visitation restrictions that may apply during your visit.

Visiting Hours

Visits from family and loved ones can enhance your recovery and experience at St. Elizabeth's Medical Center. We make every effort to accommodate visits from healthy family and loved ones. Visiting Hours are different depending on the unit in which the patient is being cared. St. Elizabeth's recommends you contact the nurses station on the patient's floor for information on visiting. In addition, please respect the following while visiting patients:

  • Children must be accompanied by an adult at all times.

  • If you aren't feeling well and/or have a cough/cold, please restrict your visit so as not to infect patients and other visitors.

Tobacco Free

St. Elizabeth's Medical Center is a tobacco free campus effective January 1, 2012.

Cash Machine

An automatic teller machine (ATM) is located just off the medical center’s main lobby.


The Seton Chapel located to the right of the main entrance of the medical center is open 24 hours a day for prayer and meditation. Mass is celebrated daily: Monday-Friday at noon; Saturday at 4 p.m.; and Sunday at 8 a.m. Services are televised on St. Elizabeth’s closed circuit television system: Seton Chapel services can be found on Channel 3 and the Relaxation music on Channel 11. The Interfaith Meditation Chapel is located between Seton 7 and Medeiros 7 and is open 24 hours a day for prayer and meditation.

Dining Room 

Patients and visitors are welcome to use the dining room located on Seton 4. The Dining Room is open Monday - Friday, 6:30 a.m. - 7 p.m. and 6:30 a.m. - 6:30 p.m. Saturday, Sunday and holidays. Dial MENU (6368) for a recorded listing of dining room options. Food and Nutrition Services offers fresh vended food for your after-hour needs, along with a microwave. Vending machines are located outside the Dining Room as well as other locations throughout the campus for your convenience. Questions, concerns and suggestions may be made by calling the director of nutrition and food services at 617-789-5118.

Dunkin' Donuts

Dunkin' Donuts is located on Seton 4 next to the gift shop. Hours of operation are posted.

Gift Shop

A gift shop is available for patients and visitors on Seton 4. A wide variety of items are offered including cards, books and magazines, fresh flowers, religious articles, gifts, cosmetics, baby clothes and accessories. Proceeds from sales benefit patient care programs.

Gift Shop Hours

  • Monday through Friday: 8:30 a.m. - 6 p.m.
  • Saturday and Sunday: 11:30 a.m. - 4 p.m.

Hotel Discounts

St. Elizabeth’s welcomes you and your family to our medical center.To help facilitate your medical care, St. Elizabeth’s has arranged for reduced rates at some of our local hotels and inns. 

It is important to note that hotel and inn rates can change and are also seasonal.When calling hotels, please confirm the rate after mentioning that you are a patient at St. Elizabeth’s Medical Center.You may also need to provide documentation of your care at the hospital in order to obtain the discounted rate. In addition, the “Hospitality Program” makes rooms available in very welcoming private homes.These accommodations are available for a fee ranging from free to $15 per night per person and $5 per each additional person.To make arrangements as part of this program, please call 617-482-4338.

Patient Condition Reports

Your family and friends may check on your progress by calling the patient information center at 617-789-2780. This service will provide basic information on your medical condition. Your physician can provide more detailed information to your family. In addition, your nurse can arrange a specific time for a designated family member to call regarding your condition.

Visitor Lounges

For the convenience of those who wish to remain in the medical center between patient visits, visitor lounges are located adjacent to patient care units.

Visitor Parking

Valet parking is available for patients at the Seton and Emergency Department entrances.

The medical center has two parking garages. Signs at our entrances indicate directions to the garages. Parking rates are posted at the entrance. For validation, please bring your parking ticket to the admitting office upon admission and to the security office upon discharge.


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