St. Elizabeth'sPatient and Visitor Information

Preparing For Your Stay

Your Room

The Hospitality Services department takes great pride in providing a clean, comfortable room throughout your stay. Should you find it otherwise, please let your housekeeper or nurse know, or call hospitality services at 617-562-7467 so that we may promptly correct any deficiency.

Meals and Nutrition 

Whether you are on a regular or special diet, have cultural, ethnic or religious food preferences or if you have specific food allergies or intolerances, we will accommodate your needs. Each morning of your hospital stay you will have the opportunity to choose your meals from our varied menu with the help of a representative from the Department of Nutrition and Food Services. Additionally, a Registered Dietitian is available to answer any questions you may have. Our meal service operates during the following hours:

  • Breakfast: 7 to 9:30 a.m.
  • Lunch: 11 a.m. to 1:30 p.m.
  • Dinner: 4:30 to 6:30 p.m.

In addition to your meals, juice, tea, coffee and an assortment of snacks are available in the nourishment kitchens located on each patient care unit. At your request, or when determined by the dietitian to be appropriate to your care, snacks can be provided directly to you at 10 a.m., 2 p.m. and 8 p.m.

St. Elizabeth's now offers kosher meal menu for patients. In coordination with St. Elizabeth’s senior leadership, SODEXO and Joanne Murray, RD, LDN, clinical nutrition manager, St. Elizabeth’s is offering patients a Kosher menu. Developed in conjunction with Rabbi Zalman Krems of the Kashrus Division of the Rabbinical Council of New England, this menu is appropriate for patients who wish to observe Jewish Dietary Laws. Speak with your care team about these options.


Complimentary local (617 area code) telephone service is available. To make local calls: dial 9 + the number. To make long distance calls choose one of the following methods:

  • Calling Card: dial 9 + 0 + the number you are calling + calling card number
  • Third party billing: dial 9 + 0 + the number
  • Collect: dial 9 + 0 + the number

Calls can be made to departments inside the medical center by dialing the four-digit extension. A Telecommunications Device for the Deaf (TDD) is available at the admitting office for outpatient or visitor use. Patients can make arrangements with their nurse to have TDDs hooked up in their rooms. The hearing impaired can call the medical center’s TDD number at 617-789-2899


Complimentary television service is provided by St. Elizabeth’s. In addition to local programming, we offer 36 channels including local stations, ESPN, NESN and CNN. Services from the Seton Chapel are available on Channel 3.Mass is celebrated daily: Monday-Friday at noon; Saturday at 4 p.m.; and Sunday at 8 a.m. Relaxation (spiritual) music can be found on Channel 11. To activate your television, press the TV button on your pillow speaker. Every TV has closed captioning capabilities; if you would like this service, please ask your nurse to call the Maintenance Department for assistance.

If you have any problems with your telephone or television, please call 617-789-6200 and ask for assistance.

Department of Spiritual Care

Chaplains are available to offer spiritual support to all patients and their families during hospitalization. We have chaplains of various faith traditions on staff, and we would be happy to contact a clergy person of your denomination. For more information, contact Spiritual Care at 617-789-3045

Flowers, Mail and Newspapers

Flowers and gifts are delivered to your beside as soon as they arrive. Mail is delivered to your room Monday through Friday. You may send stamped mail by giving it to your nurse or by leaving it with the unit secretary. Stamps are available for purchase in the gift shop. Newspapers can be purchased from volunteers who visit patient rooms daily, in St. Elizabeth’s Gift Shop or at the vending machines located near the main lobby on Seton 4.

Interpreter Services

Language interpreters for non-English speaking patients are available 24 hours a day at St. Elizabeth’s. Large print and Braille materials are available for the visually impaired and assistance is available for deaf and hearing-impaired patients. For more information, please contact interpreter services at 617-789-2331.

Services for Non-English Speaking And Hearing Impaired Patients

As a service to both our hearing impaired and non-English speaking patients, St. Elizabeth’s Medical Center offers DeafTalk, a state-of-the-art interactive video conferencing system. Through DeafTalk, the medical center can access the immediate services of medically certified interpreters and sign language professionals virtually faceto- face via a real-time video connection seven days per week, 24 hours a day. These professionals can translate and sign for patients in 32 different languages and American Sign Language.

Language Line is another service available to patients. The service provides 24-hour interpretation over the telephone in 160 languages, enabling both the patient and the clinician to hear the interpreter at the same time. For more information on either service, please call 617-789-2331.

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