St. Elizabeth'sPatient and Visitor Information

During Your Stay

For information about your stay, please visit our Patient Guide online!

Medications

Unless otherwise instructed by your physician, medications should not be brought from home. Your physician will prescribe any medications you need during your hospitalization.

Personal Possessions

Please keep money, jewelry, credit cards or other valuables at home as St. Elizabeth’s cannot be responsible for their safekeeping. If you bring valuables with you, please notify your nurse, who can arrange to have these items placed in the medical center’s safe. Items stored in the safe can be claimed in the cashier’s office located on Seton 4 (across from the Gift Shop) between 7:30 a.m. and 4 p.m. To pick up your items after 4 p.m. or on the weekend, please call the security office at 617-789-2222

If you have any other essential personal items such as dentures or eyeglasses, please be sure to inform us about them when you are admitted. We highly recommend that these items be clearly marked with your first and last name.

We request that you leave electrical appliances or anything that requires the use of wall outlets at home. This is for your safety and is in compliance with hospital safety rules. However, you may use battery-operated items such as a razor, a small radio with earphones or a powered toothbrush, as long as these items do not require recharging. Please keep in mind that St. Elizabeth’s is not responsible for the safekeeping of these items.

SPEAK UP, BE SAFE

Speak up if you have questions or concerns, and if you don’t understand, ask again. It’s your body and you have a right to know. Do not be afraid to challenge or be assertive. We want to know of your concerns.
If you still have concerns, contact the Patient Advocate at 617-789-2040

Pay attention to the care you are receiving. Make sure you’re getting the right treatments and medications by the right health care professionals. Don’t assume anything.

Educate yourself about your diagnosis, the medical tests you are undergoing, and your treatment plan.

Ask a trusted family member or friend to be your advocate.

Know what medications you take and why you take them. Medication errors are the most common health care mistakes.

Use a hospital, clinic, surgery center or other type of health care organization that has undergone a rigorous on-site evaluation against established, state-of-the-art quality and safety standards, such as that provided by the Joint Commission (JCAHO). St. Elizabeth’s Medical Center is JCAHO accredited.

Participate in all decisions about your treatment. You are the center of the health care team.

Be alert concerning your identification. Make sure all staff check your patient ID band before any procedure, test, treatment or giving you medication. Keep your patient ID band on at all times. If your ID band comes off, ask the nurse to replace it quickly.

Ease pain by telling us about your pain. It is harder to ease pain once it has taken hold. Let your doctor or nurse know if the pain medication is not keeping you comfortable.

Stay informed about your plan of care and get the results of any test or procedure. Ask when you will get the results and what the results mean for your care.

Ask questions when you go home. Make sure you understand your discharge instructions. You should know what medications you will be taking, when and how to take them as well as any restrictions for diet or activity. Make sure you are given a telephone number to call with any questions.

Feel safe and secure. Prevent falls by asking for assistance, especially at night. Do not feel like a burden if you need to ask for help frequently. Wear safe footwear to prevent slipping. Make sure there is adequate light in your room to see. Keep your call button and eyeglasses near you.

Everyone is responsible for preventing infections. Remind nurses, physicians or therapists to WASH their hands, use the PURELL alcohol-based hand rub or wear gloves before examining you or giving your medication. Remind visitors who have colds or contagious illnesses not to visit you in the hospital.

Source: Joint Commission on Accreditation of Healthcare Organizations Speak Up: Help Prevent Errors in Your Care Poster, 2002  


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